FAQs

Hello,

If you're looking for some quick use information about your earphones, or are interested in some of our products but are unsure about the techy bits, you're in the right place.

We've tried to cover the most common questions asked but if you have a question not covered here, feel free to get in touch. You can find our contact details on the Contact Us page or contact support directly at [email protected]

Speakers

Which devices can I connect my speaker to?

The speakers are compatible with all Bluetooth phones, tablets, iPods, computers and notebooks.

How do I connect my speaker with my device?

  • For secure, simple pairing, your audio device must be within a 1 metre range of the speakers.
  • Once you have paired your speakers, the speakers will have a wireless connection of up to 10 metres.
  • To connect, turn on your speaker via the ON/OFF button.
  • Go into your settings, select and turn on Bluetooth on your device.
  • Scan for new Bluetooth devices and nominate the name of the speakers. You will not be prompted for a pass code for pairing. (Note: Bluetooth audio connectivity can vary between devices so it can be beneficial to firstly consult with your audio source user manual for pairing instructions if unsure).
  • Your speakers should now be connected to your device and the announcement ~Pairing completed' should be heard.

Will my speaker remember if I have connected to it before?

Yes; provided that Bluetooth is enabled on your device, your speaker will connect automatically.

If I receive a call whilst using the speaker, how can I answer it?

Your speaker is hands free. So should you receive a call, simply answer it by pressing the 'Call Answer' button on the bottom of your speaker.

To end your call, and return to listening to music, press the 'Call Answer' button on the bottom of the speaker again.

Can I use my speaker for hands free conference calls?

Yes, the speaker has an integrated microphone.

How do I charge my speaker?

You can charge the speakers via Micro USB. The speaker comes with a USB to Micro USB cable.

Can I use my speaker for hands free conference calls?

Yes, the speaker has an integrated microphone.

How do I charge my speaker?

You can charge the speakers via Micro USB. The speaker comes with a USB to Micro USB cable.

How long will the battery last?

The battery lasts for up to 5 hours non stop play, perfect for a summer picnic or for watching a movie on your tablet.

Are the speakers waterproof?

Unfortunately not, so keep them out of the pool.

Does my MIXX speaker have a warranty and if so, how long for?

Yes, all MIXX products have a 1 year warranty that is valid from the day you buy them.

 

Wireless Earphones 

Which devices are the earphones compatible with?

The MIXX earphones are compatible with all Bluetooth supported phones, tablets and notebooks.

How do I pair (Connect) my earphones with my device?

  • For secure simple pairing your audio device must be within 1 metre of the speaker.
  • Turn on the earphones. Press the power/input button. ~Power On' should now be heard and the ~+/skip track button' on the remote should be flashing red and blue (pairing mode)
  • Go into your settings, select and turn on Bluetooth on your device.
  • Scan for new Bluetooth devices and nominate the name of earphones. You will not be prompted for a pass code for pairing. (Note: Bluetooth audio connectivity can vary between devices so it can be beneficial to firstly consult with your audio source user manual for pairing instructions if unsure).
  • Your earphones should now be connected to your device and the announcement ~Pairing completed' should be heard.

Will my earphones remember that I have connected to them before or will I have to pair again?

Your earphones will remain paired to your device and become enabled whenever Bluetooth is turned on.

How far will my earphones stay connected wirelessly?

Your earphones have a wireless range of up to 10 metres making them great for workouts and keeping your phone out of sight and secure.

Can I take calls with my earphones?

Of course. All of the MIXX Bluetooth earphones are hands-free with a built in microphone.

How long does the battery last on my earphones?

The battery lasts up to 5 hours non stop Play or Talk time or 180 hours standby time.

How do I charge my earphones?

You can charge your earphones via the micro USB charging socket on the earphones remote.

A USB to micro USB charging cable is included in the box.What is the length of the cable?

The cable is 1 metre long and sits neatly over your shoulders so you don't have to worry about cables getting caught or tangled.

What size options are available for the ear cushions?

We know one size rarely fits all, so we include 3 different sized ear cushions in every box: small (S), medium (M) and large (L)

Do my MIXX earphones have a warranty and if so, how long for?

Yes, all Mixx products have a 1 year warranty that is valid from the day you buy them.